Technical Incident - Mail Delay
Updates
Update from Email service provider.
Monitoring - We have recovered the remaining impacted services and are currently monitoring system performances. We will provide another update in 30 minutes or sooner. We sincerely apologize for the inconvenience this has caused and thank you for your patience.
Jul 28, 12:38 PDT
Update - We are confident we have identified the source of the issue and are continuing work to recover the remaining impacted services. We will provide another update in 30 minutes or sooner. We sincerely apologize for the inconvenience this has caused and thank you for your patience.
Update from Email provider - At this time, we are receiving and delivering mail as expected (NOT including Legacy or New Marketing Campaigns). Due to an issue in one of our data centers this morning, mail received from approximately 6:00AM MT - 6:15AM MT is still stuck in delivery. We are working to get those delayed messages delivered as quickly as possible. Customers may still see errors with non-mail send related API calls. We sincerely apologize for the inconvenience and thank you for your patience. We will provide another update as we get updates
We are experiencing a major outage with one of our email service providers. The details can be found here. This is affecting email sending and receiving.
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