Service Web seems to be down

Service is back up.

Update from our Hosting Provider - Salesforce / Heroku

Posted Tue, 10 Jun 2025 16:52:29 EST

We don’t have additional information to share at this time. Our efforts remain focused on internal testing and validation as we continue to see incremental improvements. We will provide a resolution timeline as soon as possible, and we apologize for the continued trouble. We will provide another update within 30 minutes or sooner if new information becomes available.

**Update from our Hosting Provider - Salesforce / Heroku -

Posted Tue, 10 Jun 2025 15:48:17 EST **

We are observing positive results in our initial testing on pre-production environments. We’re continuing to test the fix before applying it to production environments and will provide a resolution timeline once determined. We will provide another update within 30 minutes or sooner if new information becomes available.

Update from Salesforce / Heroku -
Posted Tue, 10 Jun 2025 20:19:30 UTC

We continue to see incremental improvements, though we don’t have additional information to share at this time. Our efforts remain focused on internal testing and validation. We will share a resolution timeline as soon as it becomes available. We apologize for the continued inconvenience and appreciate your patience. We will provide another update within 30 minutes or sooner if new information becomes available.

Update from Hosting Provider (Salesforce / Heroku):

Update 15: Posted Tue, 10 Jun 2025 18:22:11 UTC

We’ve identified the likely trigger of the issue and are making strong progress toward a resolution. A recent automated update disrupted network connectivity on affected instances. We’re implementing a fix to prevent this from recurring, and a permanent solution is currently in development.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

According to our monitoring system this service has become unresponsive, we’re investigating.